How to Use Open Enrollment Online

Before you begin:

• If you have forgotten or don't have a Username, select the appropriate option listed on the "Sign In" page under the "Sign In" button.
• If you have lost or forgotten your UC password, you can request a temporary password by clicking on the link "Forgot your Username or Password." A new temporary password will be emailed to you immediately or, if applicable, you can answer challenge questions that you have previously established. Remember, the temporary password is case sensitive and will expire if you do not sign in promptly. When you sign in to At Your Service Online using the temporary password, you will be prompted to create a new, permanent password. This password enables you to access secure areas of the website containing personal information.
• If you're enrolling in a medical plan that requires a Primary Care Physician (PCP), make sure you have your doctor's PCP number. You can find the number or search for a new PCP at Find a Doctor.

When you are ready to begin:

• Click on "Sign in" (at the bottom of every page).
• Enter your Username in the "Username" box and enter your password in the "Password" box.
• Select Open Enrollment under "Health & Welfare"
• Use the options in the left column to navigate through your Open Enrollment choices.

Family Member Changes

You should add new eligible family members before making changes to your medical, dental and legal plans. To add a new eligible family member: Click on the "Family Member" link, complete the information requested, and then click the "Submit" button.

To change coverage for a family member displayed on the "Family Members" page: Click on the box for your family member under the plan you wish to change. A check mark indicates the family member is enrolled, and a blank box indicates the family member is not enrolled. You can also change coverage for a family member on the medical, dental plan or legal plan page.

To Enroll or Make Plan Changes

To enroll in or make a medical or dental plan change: Select the link for the appropriate plan you want to enroll or make a change and complete the changes online. For certain plans, you will need to enter the code of the Primary Care Physician. If you want to make changes to another group insurance plan, use the links in the left column.

When You've Made All Your Changes

When you are finished, select the "Review & Confirm" link to see all of the changes you've made. If you want to make more changes, use the links in the left column. If you are satisfied with the changes, select "Confirm." This is an important step if you want the changes you selected to start in 2008. If you do not want the changes shown, do not select "Confirm." Simply log off or return to the main menu and your enrollments for 2007 will continue for 2008.

Confirmation Statement

A confirmation statement will be sent to you each time you "confirm" a change. If you do not have an email address recorded with UC or the confirmation email is returned to us as undeliverable, a confirmation will be mailed to your home address of record.

Review your confirmation statement and retain it until after you receive your January benefit check. If you have enrolled in a Medicare Advantage plan, it is very important that you mail the enrollment form to your new plan or mail the disenrollment form to your cancelled plan by December 10, 2007 in order for the change to be effective January 1, 2008. The appropriate form will be included with your confirmation sent to your home.

If you have any problems enrolling online or do not have computer access, contact

          UC Customer Service
Phone: 1-800-888-8267 (in U.S.)
Phone: 1-510-987-0200 (from outside the U.S.)
Monday through Friday, 8:30 am - 4:30 pm (PT)