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[October 10, 2011]

UC faculty, staff and retirees expressed a high degree of overall satisfaction with the health and welfare insurance plans UC offers. For the fifth year in a row, overall member satisfaction has remained high, and in many areas, increased.

As in previous years, DSS Research, an independent research firm, surveyed UC members to measure satisfaction with the Anthem Blue Cross plans, Health Net, Kaiser Permanente and Western Health Advantage (WHA).

Satisfaction data about UC's newest medical plans, Health Net Blue & Gold and Anthem Lumenos PPO with HRA, will not be available until next year.

In addition Delta Dental, Vision Service Plan and Liberty Mutual (disability insurer) conducted their own membership satisfaction surveys, which are also listed below.

The survey results below are based on responses from UC plan members.

	BLUE CROSS PLUS	BLUE CROSS PPO	HEALTH NET	KAISER	WHA
Percent satisfied with overall health care	91.2%	91.7%	93.2%	92.7%	93.4%

Percent satisfied with overall health plan	82.3%	85.2%	90.6%	91.6%	93.2%

Percent indicating how often it was easy to get an appointment with a specialist	72.4%	84.3%	82.6%	81.7%	75.4%

Percent indicating member always or usually received care for illness or injury as soon as needed	85.1%	81.9%	89.0%	89.1%	89.1%

Percent indicating the plan's customer service always or usually provided information	62.5%	67.8%	69.0%	78.1%	72.1%

Percent with no complaints or problems written to health plan	68.5%	74.6%	76.7%	80.1%	81.8%

Other Plans

Delta Dental PPO (overall satisfaction): 95.6%
Delta Care USA (overall satisfaction): 90.7%
Short-Term Disability (overall satisfaction): 76%
Supplemental Disability (overal lsatisfaction): 86
VSP: The ratings indicate the percentage of respondents who answered good, very good or excellent.

Overall satisfaction - 100%
Overall level of service provided by VSP - 100%
Selection of VSP doctors to choose from - 99%

Note

The information presented in these news archive articles may no longer be current. Please note the date when the article was first published.

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