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[October 17, 2007]
The results of the annual survey of UC medical plans member satisfaction are now available. The random survey, conducted by the independent research firm DDS Research, measured UC membership satisfaction with non-Medicare medical plans during the calendar year 2006.
Survey results are based on responses from plan members. For more in-depth information on the plans and providers in California, visit the Office of the Patient Advocate website.
| Blue Cross Plus | Blue Cross PPO | Health Net | Kaiser Permanente | WHA | |
| Percent satisfied with overall health care | 91.4% | 91.5% | 87.4% | 87.7% | 90.5% |
| Percent satisfied with overall health plan | 80.7% | 83.7% | 84.5% | 86.9% | 90.6% |
| Percent indicating how often was it easy to get appointments with specialists | 69.8% | 79.5% | 69.0% | 72.0% | 66.4% |
| Percent indicating when member needed care right away, how often did the member get care as soon as the member thought they needed | 85.1% | 89.0% | 81.1% | 85.8% | 83.6% |
| Percent indicating how often health plan's customer service give the member the information or help they needed | 64.9% | 63.1% | 64.7% | 66.5% | 71.4% |
| Percent with no complaints or problems written to health plan | 83.0% | 80.2% | 89.3% | 90.3% | 93.2% |