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[March 14, 2012]
Key Dates and Contact Information
Beginning March 21, 2012, Secova will mail a verification packet to your home address.
May 17, 2012 is the deadline for submitting your family member documentation.
If you have questions:
Call Secova's Customer Service Center:
877-632-8126, 24 hours a day, seven days a week.
Translation services are also available.
If your spouse, domestic partner, child or other family member is enrolled in a UC-sponsored health plan (medical, dental or vision), beginning March 21 you'll be asked to provide documentation that verifies their eligibility for coverage.
All faculty, staff and retirees who have one or more family members enrolled for coverage will need to provide documentation. This project is the first step in a series of undertakings to ensure a more efficient administration of UC benefit plans.
UC has selected Secova, Inc. to manage this aspect of the effort. We are working with Secova to make the verification process as easy as possible.
Beginning March 21, 2012, Secova will mail a verification packet to your home address. It will have instructions on the types of verification documentation to submit and how to submit them. You must respond even if you have previously provided documentation to verify family members' eligibility.
May 17, 2012 is the deadline for submitting documentation.
Secova will provide resources—both by phone (representatives will be available 24/7) and online—to help you meet the requirements and answer your questions. Secova's dedicated call center, staffed with knowledgeable professionals, will offer you confidential support during the verification process.
If you have family members covered by UC health and welfare benefits be sure to respond by May 17, 2012. Otherwise, you run the risk of having yourself and your family members de-enrolled from plan coverage.
Secova has more than 20 years of experience administering family member eligibility verification projects. Secova will also administer the verification process for new employees who enroll in benefits and for current employees and retirees who add dependents to their health plans outside of open enrollment. Secova offers 24/7 support resources in multiple languages if you need help or have questions.
UC chose Secova because they employ state-of-the art data security processes and procedures and meet the highest standards for keeping your family's personal information safe and confidential