[March 22, 2000]

The University is working with DSS Research to conduct a member satisfaction survey of certain UC-sponsored medical plans. (DSS is an independent research firm located in Arlington, Texas.) The survey, scheduled to be issued in early April, will measure member satisfaction during calendar year 1999. A pre-survey notification letter is scheduled to be mailed to survey participants on March 30.

Now in its third year, the survey will be sent to approximately 15,000 randomly selected UC members enrolled in Heath Net, Kaiser, PacifiCare, UC Care, Western Health Advantage, BluePremier HMO New Mexico, and in BluePremier POS "in area" benefits.

UC medical plan members who may receive the survey include UC employees, annuitants, and their family members who were 18 years or older as of December 31, 1999. Members whose primary medical coverage is through Medicare will not be receiving the survey.

Results for all medical plans included in the member satisfaction survey will be available in the fall. The results of the survey will help employees and annuitants evaluate the medical plans when choosing a plan during Open Enrollment in November.

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