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This information is about the original verification problem, which occured in the first half of 2012. For current family member verification information, visit the FMV home page.
UC is requiring all faculty, staff and retirees who have enrolled family members in their medical, dental and/or vision insurance plan to provide documents to verify their family members' eligibility for coverage.
Employees and retirees must respond by May 17, 2012. Those who do not respond risk their own de-enrollment from UC insurance as well as de-enrollment of their family members.
Because of the size of this project—more than 175,000 family members must be verified—UC has hired an outside vendor, Secova, to administer the project. UC chose Secova because of its experience in family member verification projects for large organizations, their commitment to customer service and their state-of-the art security processes to protect the confidential data of our employees and retirees.
Secova is able to provide assistance in multiple languages.
For more information, read the Frequently Asked Questions or contact Secova:
Why did the University of California decide to use an outside vendor for the Family Member Eligibility Verification project?
With more than 175,000 family members enrolled in UC health insurance plans, the magnitude of this project required outside resources and expertise. UC chose Secova because of their demonstrated experience in family member verification projects for large organizations, their commitment to customer service and their state-of-the-art security processes to protect the confidential data of our employees and retirees.
Will my personal information be safe with Secova? What will Secova do with my documents?
Yes, your personal information will be safe with Secova. Do not send original documents to Secova, only photocopies.
All documents sent via secure fax are automatically uploaded electronically so that there are no paper copies for Secova to manage. Documents uploaded online are moved to a secure folder. When Secova receives your paper documents, they are scanned to an electronic image. All documents sent electronically or converted to an electronic image are stored in a secure Document Management System with password-protected access. Paper documents are stored in an access controlled secure storage room. After the verification process is complete, Secova will destroy all paper copies.
Secova ensures the confidentiality and privacy of all documents submitted during this process.
Additional frequently asked questions about the verification process are available on the Secova secure website.