Home < Health and Welfare Benefits < Flexible Spending Accounts < Reimbursements
SHPS, Inc., the administrator of UC's plan, receives your enrollment information a few days after your enrollment is processed. Once SHPS receives your information, you can begin submitting claims for reimbursement. DepCare allows reimbursements up to the amount you have contributed to date. HCRA allows reimbursements up to the annual contribution amount at any time during the year.
For HCRA only, you may use the HCRA spending card to pay for any eligible expense as long as the provider accepts Visa cards. In some cases you may need to send SHPS documentation of your spending card payment in order to be reimbursed.
To submit a claim, complete the form available online, print it, sign it, and then mail it, along with appropriate documentation, to:
SHPS
Spending Accounts
P.O. Box 34740
Louisville, KY 40232
You can also fax your claim and documentation to SHPS. The fax number is 1-866-643-2219.
You can also get a copy of the claim form by calling 1-877-270-3915.
You must submit claims yourself; claims submitted by a spouse or other family member will be returned. With your claim, include a copy of the medical, dental, or vision plan's EOB (Explanation of Benefits). Be sure to submit copies only; SHPS does not return or keep copies of bills or receipts.
SHPS processes claims within 10 business days of receipt, and payments are released no later than the following day.
If your claim is for less than the minimum reimbursement amount of $25, SHPS will process your claim but hold your reimbursement until you reach the minimum amount.
