Home < Human
Resources and Benefits Briefing < September
2006
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The results of the annual survey of UC medical plans member satisfaction are available online (atyourservice.ucop.edu/briefing). The random survey, conducted by the independent research firm DSS Research, measured UC member satisfaction with non-Medicare medical plans during the calendar year 2005.
Survey results are based on responses from plan members. For more in-depth information on the plans and providers in California, visit Healthscope.
|
Blue Cross PLUS |
Blue Cross PPO |
Health Net |
Kaiser Permanente |
PacifiCare |
WHA |
Percent satisfied with overall health care |
90.1% |
93.1% |
89.7% |
88.3% |
87.8% |
94.2% |
Percent satisfied with overall health plan |
79.2% |
84.8% |
83.1% |
87.8% |
81.5% |
89.9% |
Percent indicating no problems getting a referral to a specialist |
59.7% |
75.7% |
62.9% |
64.7% |
68.4% |
69.2% |
Percent satisfied with care for an illness or injury as soon as wanted |
48.6% |
61.5% |
54.1% |
56.5% |
57.05% |
60.3% |
Percent indicating no problem getting help from plan’s customer service |
41.4% |
46.1% |
43.8% |
63.6% |
52.4% |
60.0% |
Percent with no complaints or problems written to health plan |
84.7% |
80.7% |
88.9% |
93.0% |
91.5% |
93.1% |
