Home < Human
Resources and Benefits Briefing < July
2005
Everyone has at one time or another wondered if they’re doing the right thing or taking adequate precautions when it comes to basic health care. You know it is not an emergency, but wish you had the information to make the right choices. Blue Cross of California’s MedCall® telephone service enables members to get professional guidance with a simple phone call.
MedCall is a free 24-hour, seven-day-a-week resource that connects you to a registered nurse or audio library of health topics. This is currently available to UC members enrolled in the Blue Cross PLUS and Blue Cross PPO plans. When you call one of their nurses, they guarantee your conversation is completely confidential. The nurse is there to give you knowledgeable answers to your health care questions, or to direct you to another health care professional.
You also have a MedCall Audio Library at your disposal. The library contains hundreds of audio tapes about health-related categories ranging from “Abdominal Problems,” “Allergies,” and “Back and Neck Pain” to “Healthy Living,” “Senior Health” and “Women’s Health.” When you access the library, your privacy is protected.
MedCall is not meant to replace your doctor or local emergency room for serious health problems, but it does allow you to investigate those day-to-day concerns by just picking up the phone – the number is on the back of your Blue Cross PLUS or PPO identification card. Please take advantage of this confidential, easy-to-use service and get the facts you need to make informed health care decisions.
Note: MedCall is an optional service to be used in noncritical and nonemergency situations. It does not replace your doctor. MedCall is not a substitute for prompt medical attention when major symptoms occur. In an emergency, call 911.
