End of Lesson 1
Page 10

In summary, the information on the Fast Access screen about Service Credit, HAPC, and Savings Balances should answer most employee questions. It's a good idea to have it up and running whenever you take employee benefit calls.

When you get questions beyond the scope of the Fast Access screen, the Membership System provides other screens with more detailed information. These screens are the subjects of lessons 2, 3, & 4.